Manufacturing Account Coordinator

Amphenol Corporation; Pennsylvania; On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k with Company Matching

Tuition Assistance

Fitness Reimbursement

Paid Time Off

Paternity Leave

Employee Discounts

Job summary

Join a forward-thinking company as a Customer Service Representative, where you'll be the vital link between customers and the organization. In this full-time role, you'll manage order-related inquiries, ensuring timely communication and processing to meet customer needs. Your organizational skills and proficiency in various software tools will help you excel in providing exceptional service. This dynamic position offers opportunities for professional growth within a global leader in interconnect products, making a significant impact on customer satisfaction and operational efficiency. If you're ready to take on new challenges and grow your career, this is the perfect opportunity for you.

Qualifications

• Proficient in database, inventory, and order processing software.
• Strong written and oral communication skills are essential.

Responsibilities

• Serve as primary interface for customer order-related activities.
• Maintain customer profiles and ensure timely order processing.

Skills

Database software proficiency

Internet software proficiency

Inventory software proficiency

Order processing systems

Microsoft Office (Word/Excel/Access/Outlook)

Written and oral communication

ERP system navigation

Organizational skills

Team collaboration

Education

Associates Degree in a technical discipline

5 years of experience in a similar role

Tools

Microsoft Office Suite

ERP systems

Job description

Amphenol is one of the largest manufacturers of interconnect products in the world. The Company designs, manufactures and markets electrical, electronic and fiber optic connectors, coaxial and flat-ribbon cable, and interconnect systems. The primary end markets for the Company's products are communications and information processing markets, including cable television, cellular telephone and data communication and information processing systems; aerospace and military electronics; and automotive, rail and other transportation and industrial applications.

Division/Location: Amphenol- FCIEtters, PA

This position is not eligible for Visa Sponsorship or Relocation.

Job Summary

Full time 8 AM-5 PM. Will serve as the primary interface between the customer and Amphenol FCI for all order related activities and inquiries. Will work closely with field sales to understand and meet the customer's ever changing needs.

Principal Duties & Responsibilities

1. Provide timely, accurate communication on all price and product availability requests.
2. Receive and process customer orders on a timely basis, understand the specific product and shipping requirements, and transmit this info to the pertinent functions within the business. Will need to process all types of orders as instructed or access a customer's online site to pull orders.
3. Maintain the customer cross reference file and shipping arrangements in current programs and on the customer master profiles.
4. Thorough understanding of on-time delivery requirements and performance measurement criteria of focused accounts. Demonstrate effective order management skills allowing AFCI to attain preferred supplier ratings at such accounts.
5. Monitor daily status of all late and/or held orders while looking at alternatives for timely delivery through other shipment methods or product substitution solutions. Provide prompt accurate response to customer inquiries regarding such orders, shipments and invoice statuses.
6. Assist in the collection of receivables and resolve disputed invoices/open adjustments by working with customer's buyers and AFCI Finance.
7. Communicate and interface with Product Marketing and Field Sales to share all information regarding any customer issues.
8. Effectively utilize all resources to meet/exceed customer expectations where standard procedures may fall short.
9. Project a positive image of the business and the customer service function to our customers and other employees.
10. Maintain a high level of accuracy in documentation.

Essential Skills and Experience:

1. To perform this job successfully, an individual must be proficient with Database software; Internet software; Inventory software; Manufacturing software; Order processing systems; Word/Excel/Access/Outlook.
2. Must have keyboarding skills appropriate for efficient, timely responses via correspondence and order entry/processing.
3. Microsoft Office and Computer skills required.
4. Demonstrated written and oral communication skills.
5. Working within and navigating ERP system.
6. Embraces personal and professional development.
7. Desire to make own decisions and take responsibility for outcome.
8. Advanced organizational skills with ability to handle multiple assignments.
9. Self-starting ability.
10. Strong team player, ability to work with other employees.

Qualifications:

1. Associates Degree in a technical discipline along with current, related experience; or equivalent work training and at least 5-years of current experience in a similar role.
2. Must demonstrate an effective, pleasant telephone manner.
3. Must be thorough, with strong attention to detail/follow-up.

Benefits and Perks:

1. Medical, Dental, Vision, Life & AD&D Insurance, Long Term & Short-Term Disability, HSA (including employer contribution), 401k with Company Matching, Tuition Assistance, Tuition I.O. (payment toward your student loan), Fitness Reimbursement, Employee Discounts, Paternity Leave, Community Service Day, Referral Bonus, Paid Time Off & Personal Days.

Amphenol Corporation is proud of our reputation as an excellent employer. Our main focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

Amphenol is an "Equal Opportunity Employer" - Minority/Female/Disabled/Veteran/Sexual Orientation/ Gender Identity or National Origin.

For additional company information please visit our website at www.amphenol-cs.com