Flexible Hours Customer Service Operator

CarMax; Lancaster (Lancaster County); On-site; USD 30,000 - 45,000; Full time

Job summary

CarMax Business Services is looking for a Customer Operator to provide exceptional customer service in Lancaster, PA. You will support the Service Department by assisting customers both on the phone and in person. Responsibilities include answering service calls, scheduling appointments, and ensuring high customer satisfaction. Candidates should have excellent communication skills and be adept in a fast-paced environment. CarMax offers flexible working hours and adheres to a strong code of conduct.

Qualifications

• Exceptional interpersonal and communication skills are required.
• Ability to perform in a fast-paced environment.
• Must have intermediate computer skills.

Responsibilities

• Deliver exceptional customer service in the Service Department.
• Answer incoming service calls and assist customers.
• Support the service department in appointment scheduling.

Skills

Customer service skills

Communication skills

Telephone etiquette

Active listening

Computer skills

Job description

CarMax Business Services is looking for a Customer Operator to provide exceptional customer service in Lancaster, PA. You will support the Service Department by assisting customers both on the phone and in person. Responsibilities include answering service calls, scheduling appointments, and ensuring high customer satisfaction. Candidates should have excellent communication skills and be adept in a fast-paced environment. CarMax offers flexible working hours and adheres to a strong code of conduct.