Customer Care Operations Specialist

Xpress Global Systems (XGS); Maryland Heights (MO); On-site; USD 26,615 - 33,062; Full time

Job summary

Xpress Global Systems (XGS) is seeking a Customer Care Operations representative in Maryland Heights, MO. This role involves providing administrative and customer service support, responding to inquiries, and adhering to quality guidelines.

The ideal candidate will have 1-3 years of clerical experience, preferably in transportation. Responsibilities include data entry, maintaining a positive attitude, and assisting will-call customers. This position offers a pay range of $19.32 to $24.00 per hour.

Qualifications

• 1-3 years of clerical experience, preferably in the transportation industry.
• Warehouse and WMS experience preferred.
• Computer literacy required.

Responsibilities

• Provide administrative support to Service Center Operations.
• Respond promptly to customer inquiries.
• Adhere to XGS Customer Rules to create a customer-centric approach.

Skills

Customer service

Clerical skills

Conflict resolution

Multi-tasking

Tools

AS400

Forklift

Job description

Xpress Global Systems (XGS) is seeking a Customer Care Operations representative in Maryland Heights, MO. This role involves providing administrative and customer service support, responding to inquiries, and adhering to quality guidelines.

The ideal candidate will have 1-3 years of clerical experience, preferably in transportation. Responsibilities include data entry, maintaining a positive attitude, and assisting will-call customers. This position offers a pay range of $19.32 to $24.00 per hour.