Customer Care Operations (STL)

Xpress Global Systems (XGS); Maryland Heights (MO); On-site; USD 26,615 - 33,062; Full time

Job summary

Xpress Global Systems (XGS) is seeking a Customer Care Operations representative in Maryland Heights, MO. This role involves providing administrative and customer service support, responding to inquiries, and adhering to quality guidelines.

The ideal candidate will have 1-3 years of clerical experience, preferably in transportation. Responsibilities include data entry, maintaining a positive attitude, and assisting will-call customers. This position offers a pay range of $19.32 to $24.00 per hour.

Qualifications

• 1-3 years of clerical experience, preferably in the transportation industry.
• Warehouse and WMS experience preferred.
• Computer literacy required.

Responsibilities

• Provide administrative support to Service Center Operations.
• Respond promptly to customer inquiries.
• Adhere to XGS Customer Rules to create a customer-centric approach.

Skills

Customer service

Clerical skills

Conflict resolution

Multi-tasking

Tools

AS400

Forklift

Job description

Overview

At Xpress Global Systems (XGS), we are delivering a world of difference, one truck load at a time. As the employer of choice, we are looking for a hardworking, intelligent person with a relentless dedication to safety, quality, and customer service to join us as a Customer Care Operations.

Provide administrative and customer service support to Service Center Operations. Respond to internal and external customer inquiries; assist will call customers; prepare operations reports and perform systems data entry, with the ability to be a part of a fast‑paced team environment, where there is a strong emphasis on quality of service/multi‑tasking, accountability, and conflict resolution, and being a part of a dynamic culture in a progressive industry.

• Monday - Friday (8AM start time)
• $19.32 to $24.00 per hour

Responsibilities

• Provide administrative support to Service Center Operations. Perform clerical functions including answering phones, making copies, data entry, and general correspondence.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Adhere to XGS Customer Rules to create a customer‑centric approach in all that we do.
• Respond promptly to customer inquiries.
• Adhere to pre‑determined quality guidelines.
• Acknowledge and resolve customer complaints.
• Warm‑transfer calls to other departments; identify and connect callers with appropriate company resources.
• Communicate with external and internal customers via telephone, e‑mail, web, and in person.
• Interface with customers regarding routes, deliveries, and pick‑ups. May schedule driver appointments and assist in driver route assignments. May dispatch drivers as needed.
• Assist will‑call customers in picking up freight.
• Ensure compliance with OSHA, Department of Transportation, and federal and state regulations.
• Perform data entry and prepare standard reports.
• Assist in loading or unloading freight.
• Work on XGS site while performing essential functions.
• Other duties as assigned.

Qualifications

• 1‑3 years of clerical experience, preferably in the transportation industry.
• Warehouse and WMS experience preferred.
• AS400 experience preferred.
• Dispatching experience preferred.
• Forklift certification a plus.
• Computer literacy required.

Physical and Mental Requirements

• Consistently maintain excellent personal attendance records.
• Sit for long periods of time.
• Manual dexterity to operate a computer and other office machines.
• Clear and understandable speaking voice for telephone communication.
• Climb stairs.
• Occasionally stoop, kneel, or crouch.
• Correctable vision and hearing.

Environment

Most work is conducted in a comfortable office environment but exposure to site conditions may also occur. Personal protective equipment must be worn in all areas as required. Although the work is usually not considered inherently dangerous, care must be taken while performing onsite services.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. XGS reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.