Customer Care & Dispatch Specialist

Xpress Global Systems (XGS); Chino (CA); On-site; USD 34,000 - 52,000; Full time

Job summary

Xpress Global Systems (XGS) in California is seeking a Customer Care Operations professional to provide administrative and customer service support within Service Center Operations. The role focuses on timely responses to inquiries, data entry, and maintaining a high level of service and quality.

The position emphasizes a customer-centric approach, adherence to safety and regulatory guidelines, and collaboration across departments to resolve issues and coordinate routes and deliveries.

Qualifications

• 1-3 years clerical experience, preferably in the transportation industry.
• Warehouse and WMS experience preferred.
• AS400 experience preferred.
• Dispatching experience preferred. Forklift certification a plus.
• Computer literacy required.

Responsibilities

• Provide administrative support to Service Center Operations, including phones, copies, data entry and general correspondence.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries and adhere to quality guidelines.
• Acknowledge and resolve customer complaints; perform warm transfers when needed.
• Interface with customers regarding routes, deliveries, and pick-ups; may schedule driver appointments and assist in driver route assignments.
• May dispatch drivers and assist will-call customers in picking up freight; ensure compliance with OSHA, DOT, and Federal/State regulations.
• Perform data entry and prepare standard reports; may assist in loading/unloading freight.
• Work on XGS site and perform other duties as assigned.

Skills

Clerical experience

Warehouse and WMS experience

Dispatching experience

Computer literacy

Forklift certification

Tools

AS400

Job description

Xpress Global Systems (XGS) in California is seeking a Customer Care Operations professional to provide administrative and customer service support within Service Center Operations. The role focuses on timely responses to inquiries, data entry, and maintaining a high level of service and quality.

The position emphasizes a customer-centric approach, adherence to safety and regulatory guidelines, and collaboration across departments to resolve issues and coordinate routes and deliveries.