Customer Care & Operations Specialist

Xpress Global Systems (XGS); Portland (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

Xpress Global Systems (XGS) in Portland, OR is seeking a Customer Care Operations professional to provide administrative and customer service support to Service Center Operations. You will respond to inquiries, assist will-call customers, and help prepare operations reports while maintaining high quality and accuracy in data entry.

Responsibilities include answering phones, data entry, scheduling driver appointments, ensuring compliance with OSHA, DOT, and federal/state regulations, and

Qualifications

• 1–3 years clerical experience, preferably in transportation.
• Warehouse and WMS experience preferred.
• AS400 experience preferred.
• Dispatching experience preferred.
• Forklift certification a plus.
• Computer literacy required.

Responsibilities

• Provide administrative support to Service Center Operations. Perform clerical functions including answering phones, making copies, data entry, and general correspondence.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Must adhere to XGS Customer Rules to create customer centric approach in all that we do.
• Respond promptly to customer inquiries.
• Will be required to adhere to pre-determined quality guidelines.
• Acknowledging and resolve customer complaints.
• Warm Transfer calls to other departments; identify and connect callers with appropriate company resource.
• Communication with external and internal customer questions and requests. Interface with customers via telephone, e-mail, web, and in person.
• Interface with customers regarding routes, deliveries, and pick-ups. May schedule driver appointments and assist in driver route assignments. May dispatch drivers as needed.
• Assist will-call customers in picking up freight.
• Assist in ensuring compliance with OSHA, Department of Transportation, and Federal and State regulations.
• Perform data entry and prepare standard reports.
• May assist in loading or unloading freight.
• Ability to work on XGS site while performing essential functions.
• Other duties as assigned.

Skills

Clerical experience

Dispatching experience

Forklift certification

Computer literacy

Tools

AS400

WMS

Job description

Xpress Global Systems (XGS) in Portland, OR is seeking a Customer Care Operations professional to provide administrative and customer service support to Service Center Operations. You will respond to inquiries, assist will-call customers, and help prepare operations reports while maintaining high quality and accuracy in data entry.

Responsibilities include answering phones, data entry, scheduling driver appointments, ensuring compliance with OSHA, DOT, and federal/state regulations, and