Customer Care Market Unit Manager

Reyes Coca-Cola Bottling; Rancho Cucamonga (CA); On-site; USD 107,000 - 133,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K Match

PTO

Education Reimbursement

Job summary

Reyes Coca-Cola Bottling in California seeks a senior operations leader to oversee Market Unit field service teams, ensuring safe, efficient equipment installation and service delivery across multiple outlets.

The role requires a Bachelor's degree with 6+ years of leadership experience, or a HS diploma with 9+ years in a similar role. You will drive strategic plans, manage performance, and collaborate with Customer Care, Equipment, and Field Service to meet growth goals.

Qualifications

• Bachelor's Degree with 6+ years of related experience and 4+ years of leadership experience, or High School Diploma/General Education Diploma or Technical School Certification with 9+ years of specific experience and 6+ years of leadership experience

Responsibilities

• Lead MU field technician teams and management structure for reactive service, installation, and related technician teams
• Manage a team delivering equipment installation and repair services to outlets within the Market Unit, ensuring service levels meet company goals
• Represent Customer Care in MU Leadership, leveraging Field Service, Equipment, Contact Center, Make Ready Center to drive growth
• Lead training, parts and equipment service teams, manage performance, and develop engagement and talent programs
• Participate in customer meetings to assess service delivery, oversee diagnostics, repairs, and quality control of equipment
• Develop a strategic departmental Business Plan and execute against annual goals, achieving KPIs
• Other duties as assigned

Job description

Join the leading beverage provider, Reyes Coca-Cola Bottling!

• Shift: Full Time, Monday-Friday
• Benefits:Medical, Dental, Vision, 401K Match, PTO, Education Reimbursement
• Salary:$106,704 - $133,380 plus annual target bonus

If you enjoy our products, you’ll really enjoy being a part of our team!

Position Responsibilities:

• Lead the MU field technician teams and the associated management structure i.e., reactive service, bottle/can installation, and fountain installation technician teams in a safe and efficient way
• Manage a team that provides equipment installation and repair services for all customers with outlets within their Market Unit (MU) and meets customers’ expectations for equipment installation and service levels to support the achievement of the company’s objectives for share, volume, and profit growth
• Serve as a member of the MU Leadership team representing the Customer Care team including Field Service, Equipment, Contact Center, Make Ready Center to fully leverage the Customer Care infrastructure to drive Business Unit growth
• Lead training, parts and equipment service teams and manage performance management and capabilities resource as well as develop and activate technician and management engagement initiatives, talent development, tech communications, technical skill growth programs, rewards, and recognition programs
• Participate in customer meetings to evaluate service level delivery/represent field execution capabilities and oversee diagnostics, mechanical repairs, customer finishing, and quality control of all equipment assigned for customer placement
• Develop a strategic departmental Business Plan, execute against annual Business Plan goals, and manage, achieve, and exceed Key Performance Indicators as agreed to in Annual Business Plan
• Other duties as assigned

Required Education and Experience:

• Bachelor's Degree with 6 plus years of related experience and 4 plus years of leadership experience or High School Diploma/General Education Diploma or Technical School Certification with 9 plus years of specific experience and 6 plus years of leadership experience

Preferred Education and Experience:

• Master’s degree

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.

Equal Opportunity Employee & Physical Demands

Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check and Drug Screening

Offers of employment are contingent upon successful completion of a background check and drug screening.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.