Customer Care Market Unit Manager

Reyes-Coca--cola-Bottlin; Rancho Cucamonga (CA); On-site; USD 107,000 - 133,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K Match

PTO

Education Reimbursement

Job summary

Reyes Coca-Cola Bottling in Rancho Cucamonga, CA is seeking a Senior Operations Manager to lead MU field technician teams and drive service quality.

You will manage equipment installation/repair services, lead a leadership team, and develop a strategic department plan to achieve KPIs and growth while ensuring safety and customer satisfaction. Competitive salary with full benefits including medical, dental, vision, 401K match, PTO and education reimbursement.

Qualifications

• Education and leadership experience required: Bachelor's with 6+ years and 4+ years leadership OR diploma with 9+ years specific experience and 6+ years leadership.
• Master’s degree preferred.

Responsibilities

• Lead MU field technician teams and associated management structures (reactive service, bottle/can installation, fountain installation) safely and efficiently.
• Manage a team providing equipment installation/repair for outlets within the Market Unit to meet service levels supporting growth.
• Represent Customer Care in the MU Leadership team to leverage infrastructure for BU growth.
• Lead training, parts and equipment service teams; manage performance, engage and develop staff, and implement recognition programs.
• Participate in customer meetings to evaluate service delivery and oversee diagnostics, repairs, and quality of equipment for placements.
• Develop and execute the departmental business plan; drive KPIs and annual goals; perform other duties as assigned.

Skills

Leadership

Team management

Strategic planning

Education

Bachelor's degree with 6+ years experience and 4+ years leadership

Master’s degree

Job description

Responsibilities

Join the leading beverage provider, Reyes Coca-Cola Bottling!

• Shift: Full Time, Monday-Friday
• Benefits:Medical, Dental, Vision, 401K Match, PTO, Education Reimbursement
• Salary:$106,704 - $133,380 plus annual target bonus

If you enjoy our products, you’ll really enjoy being a part of our team!

Position Responsibilities:

• Lead the MU field technician teams and the associated management structure i.e., reactive service, bottle/can installation, and fountain installation technician teams in a safe and efficient way
• Manage a team that provides equipment installation and repair services for all customers with outlets within their Market Unit (MU) and meets customers’ expectations for equipment installation and service levels to support the achievement of the company’s objectives for share, volume, and profit growth
• Serve as a member of the MU Leadership team representing the Customer Care team including Field Service, Equipment, Contact Center, Make Ready Center to fully leverage the Customer Care infrastructure to drive Business Unit growth
• Lead training, parts and equipment service teams and manage performance management and capabilities resource as well as develop and activate technician and management engagement initiatives, talent development, tech communications, technical skill growth programs, rewards, and recognition programs
• Participate in customer meetings to evaluate service level delivery/represent field execution capabilities and oversee diagnostics, mechanical repairs, customer finishing, and quality control of all equipment assigned for customer placement
• Develop a strategic departmental Business Plan, execute against annual Business Plan goals, and manage, achieve, and exceed Key Performance Indicators as agreed to in Annual Business Plan
• Other duties as assigned

Qualifications

Required Education and Experience:

• Bachelor's Degree with 6 plus years of related experience and 4 plus years of leadership experience or High School Diploma/General Education Diploma or Technical School Certification with 9 plus years of specific experience and 6 plus years of leadership experience

Preferred Education and Experience:

• Master’s degree

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.

Equal Opportunity Employee & Physical Demands

Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check and Drug Screening

Offers of employment are contingent upon successful completion of a background check and drug screening.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.