Customer Care Manager - State Farm Agent Team Member

Joe Namy State Farm Agency; Stamford (CT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Paid time off

Job summary

Joe Namy - State Farm Agent in Stamford, Connecticut is seeking a Customer Care Representative who is dedicated to providing excellent service and fostering community relationships. In this role, you will manage customer inquiries, assist with account updates, and support team communications. Ideal candidates possess strong communication skills, pay attention to detail, and have prior customer service experience. If you want to join a team that values integrity and support, this position is for you.

Qualifications

• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication skills

Organizational skills

Attention to detail

Customer service experience

Job description

Benefits

• Bonus based on performance


• Competitive salary


• Paid time off

You May Be a Great Fit as a Customer Care Representative at The Namy Agency

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.


• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.


• You’re a natural relationship-builder who earns trust quickly and keeps it.


• You listen first, then guide, making customers feel understood while confidently recommending solutions.


• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

The Namy Agency is actively seeking a reliable team member who is willing to do what is needed to ensure team success, whether that be working in our Stamford or Bronx location.

At The Namy Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you\'re looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Responsibilities

• Manage customer inquiries and support daily service activities.


• Coordinate team communication to maintain efficient workflows.


• Assist with account updates, billing inquiries, and policy reviews.


• Track service metrics and report progress to the agent.


• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.


• Strong attention to detail with the ability to manage multiple priorities.


• Prior experience in customer service, office management, or administrative support preferred.


• Must be able to obtain applicable state insurance licenses.