Customer Care Manager - State Farm Agent Team Member

Nick Cone - State Farm Agent; Pickerington (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Company parties

Competitive salary

Dental insurance

Free food & snacks

Health insurance

Paid time off

Training & development

Vision insurance

Bonus based on performance

Opportunity for advancement

Job summary

Nick Cone State Farm in Pickerington, OH is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role emphasizes communication, organization, and coordinating customer interactions to deliver outstanding service.

You will help manage inquiries, billing and policy reviews while supporting community outreach and building strong client relationships within the agency.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Attention to detail

Multi-tasking

Customer service experience

Education

State insurance licensing eligibility

Job description

Benefits:

• Company parties


• Competitive salary


• Dental insurance


• Free food & snacks


• Health insurance


• Paid time off


• Training & development


• Vision insurance


• Bonus based on performance


• Opportunity for advancement

You May Be a Great Fit as a Customer Care Manager at Nick Cone State Farm if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.


• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.


• You’re a natural relationship-builder who earns trust quickly and keeps it.


• You listen first, then guide, making customers feel understood while confidently recommending solutions.


• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address:

60 Hill rd south Pickerington Oh 43147

At Nick Cone State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.


• Coordinate team communication to maintain efficient workflows.


• Assist with account updates, billing inquiries, and policy reviews.


• Track service metrics and report progress to the agent.


• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.


• Strong attention to detail with the ability to manage multiple priorities.


• Prior experience in customer service, office management, or administrative support preferred.


• Must be able to obtain applicable state insurance licenses.