Customer Care & Operations Manager

Glenn Waterhouse - State Farm Agent; Johnston (IA); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Paid time off

401(k)

Competitive salary

Job summary

Glenn Waterhouse - State Farm Agent in Johnston, IA is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role emphasizes communication, organization, and coordination of customer interactions.

Responsibilities include managing inquiries, assisting with account updates and billing, tracking service metrics, and supporting community engagement initiatives. If you value integrity and helping others, you’ll fit with our team.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organization

Customer service

Insurance licensing eligibility

Job description

Glenn Waterhouse - State Farm Agent in Johnston, IA is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role emphasizes communication, organization, and coordination of customer interactions.

Responsibilities include managing inquiries, assisting with account updates and billing, tracking service metrics, and supporting community engagement initiatives. If you value integrity and helping others, you’ll fit with our team.