Customer Care Manager - State Farm Agent Team Member

Andy Charles - State Farm Agent; Denver (CO); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Training & development

Job summary

Andy Charles - State Farm Agent in Denver seeks a Customer Care Manager to oversee daily service operations, ensuring a positive customer experience and accurate account handling.

The role focuses on clear communication, organized workflows, and coordinating a small team to respond to billing inquiries and policy reviews, with flexible work-from-home options.

Join a community-focused office that values empathy, reliability, and proactive outreach to customers.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organizational skills

Attention to detail

Customer service experience

Office management

Administrative support

Insurance licenses

Job description

Benefits:

• Competitive salary
• Paid time off
• Training & development

You May Be a Great Fit as a Customer Care Manager at Andy Charles - State Farm Agent if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 1212 S Broadway Ste 260 Denver, CO 80210

At Andy Charles - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Flexible work from home options available.