Customer Care Manager - Remote-Friendly, Community-Focused

Andy Charles - State Farm Agent; Denver (CO); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Training & development

Job summary

Andy Charles - State Farm Agent in Denver seeks a Customer Care Manager to oversee daily service operations, ensuring a positive customer experience and accurate account handling.

The role focuses on clear communication, organized workflows, and coordinating a small team to respond to billing inquiries and policy reviews, with flexible work-from-home options.

Join a community-focused office that values empathy, reliability, and proactive outreach to customers.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organizational skills

Attention to detail

Customer service experience

Office management

Administrative support

Insurance licenses

Job description

Andy Charles - State Farm Agent in Denver seeks a Customer Care Manager to oversee daily service operations, ensuring a positive customer experience and accurate account handling.

The role focuses on clear communication, organized workflows, and coordinating a small team to respond to billing inquiries and policy reviews, with flexible work-from-home options.

Join a community-focused office that values empathy, reliability, and proactive outreach to customers.