Customer Care Manager - State Farm Agent Team Member

Theresabushagency; Bexley (OH); On-site; USD 23,419 - 27,552; Part time

Benefits offered by this job

Bonus based on performance

Company parties

Flexible schedule

Job summary

A local insurance agency is seeking a part-time Customer Care Manager to support customer claim activities and enhance community engagement. The ideal candidate will have excellent communication and organizational skills, with a keen attention to detail. Previous experience in customer service is preferred. This role offers a flexible schedule and competitive compensation, ensuring you can make a real impact in the community while growing your career.

Qualifications

• Previous experience in customer service or office management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer claim inquiries and support daily claim activities.
• Coordinate claim team communication to maintain efficient workflows.
• Assist with claim updates.
• Track and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication skills

Organizational skills

Attention to detail

Customer service experience

Job description

Customer Care Manager - State Farm Agent Team Member

Part Time in Bexley - OH

Location Address: 2284 E Main Street, Bexley, OH 43209

The Theresa Bush Agency is dedicated to protecting what matters most and providing real support to our community. If you want to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Benefits

• Bonus based on performance
• Company parties
• Flexible schedule

Compensation

$17.00 - $20.00 per hour

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer claim inquiries and support daily claim activities.
• Coordinate claim team communication to maintain efficient workflows.
• Assist with claim updates.
• Track and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Ideal Candidate Profile

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

State Farm agents are independent contractors who hire their own employees. State Farm employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.