Customer Care Manager - State Farm Agent Team Member

Jennifergoncz; Reynoldsburg (OH); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Bonus based on performance

Job summary

A reputable insurance agency in Reynoldsburg is seeking a part-time Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. You will manage inquiries, support service activities, and coordinate team communications. Candidates should possess excellent communication skills and prior experience in customer service. If you desire to help others and grow your career, this role offers a meaningful opportunity with performance-based bonuses.

Qualifications

• Must possess excellent communication and organizational skills.
• Prior experience in customer service or office management is preferred.
• Ability to manage multiple priorities effectively.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication for efficient workflows.
• Assist with account updates and billing inquiries.
• Track service metrics and report progress.
• Support community engagement initiatives.

Skills

Excellent communication skills

Organizational skills

Attention to detail

Customer service experience

Multi-tasking

State insurance licenses

Job description

Customer Care Manager - State Farm Agent Team Member

Part Time in Reynoldsburg - OH, within 24 hours.

Location Address 1347 Rosehill Rd, Reynoldsburg, OH 43068.

At Jennifer Goncz State Farm Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

About the Role

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Benefits

• Bonus based on performance