Customer Relations Representative - State Farm Agent Team Member

Dwalkerinsurance; Cincinnati (OH); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Growth potential

Flexible hours

Licensing paid by Agent

Job summary

An independent insurance agency in Cincinnati is seeking a Customer Relations Representative to establish relationships with clients and educate them about insurance options. The ideal candidate excels at communication and problem-solving, and works well in a team environment. This full-time position offers competitive compensation between $40,000 and $50,000 per year, along with comprehensive benefits.

Qualifications

• Interest in marketing products and services based on customer needs.
• Able to learn computer functions.
• Ability to work in a team environment.

Responsibilities

• Establish customer relationships and follow up with customers.
• Educate customers about insurance options.
• Develop leads and market appropriate products and services.

Skills

Excellent communication skills

Detail oriented

People-oriented

Problem-solving skills

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Cincinnati, OH. Replies within 24 hours.

ABOUT OUR AGENCY

I'm a proud graduate of the University of Cincinnati and a member of Delta Sigma Theta Sorority, and I’ve spent the past 17 years building a career around helping people protect what matters most. Before opening my agency, I worked as a team member for another State Farm agent, which gave me the foundation to create a successful business centered on exceptional customer service and strong relationships.

Our office is friendly, laid‑back, and collaborative — a place where we work hard, celebrate wins, and always keep our focus on delivering top‑tier service. My team has been with me for many years, and that longevity speaks to the supportive, team‑oriented culture we’ve built. Currently, we are a close‑knit group of three, and we’re excited to grow with new team members who share our passion for helping others.

We offer full‑time benefits including group life insurance, a health insurance stipend, paid vacation and holidays, and both individual and team bonuses. Our mission is to be our customers’ first and best choice for insurance and financial services. If you’re someone who is driven, detail‑oriented, and committed to delivering service excellence, this could be the perfect place for you to thrive.

Position Overview

Are you outgoing and customer‑focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

As an Agent Team Member, you will receive…

• Simple IRA
• Salary plus commission/bonus
• Health benefits
• Paid time off (vacation and personal/sick days)
• Flexible hours
• Growth potential/Opportunity for advancement within my agency
• Licensing paid by Agent

Requirements

• Interest in marketing products and services based on customer needs
• Excellent communication skills – written, verbal and listening
• People‑oriented
• Detail oriented
• Proactive in problem solving
• Able to learn computer functions
• Ability to work in a team environment

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation: $40,000.00 - $50,000.00 per year.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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