Customer Care Manager | Service Leader with Bonus & PTO

Melissa Long - State Farm Agent; Sevierville (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Training & development

Job summary

Melissa Long - State Farm Agent in Sevierville, TN is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role emphasizes clear communication, organized workflows, and proactive account support, including billing inquiries and policy reviews, while strengthening community relationships.

If you excel at building trust, guiding customers through questions, and leading a small service team, you’ll fit in with our local agency.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organization

Attention to detail

Multi-tasking

Customer service

Job description

Melissa Long - State Farm Agent in Sevierville, TN is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role emphasizes clear communication, organized workflows, and proactive account support, including billing inquiries and policy reviews, while strengthening community relationships.

If you excel at building trust, guiding customers through questions, and leading a small service team, you’ll fit in with our local agency.