Customer Care Manager — Impactful, Flexible Insurance Team

Rt Shaw - State Farm Agent; Seattle (WA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Free food & snacks

Opportunity for advancement

Training & development

Job summary

Rt Shaw - State Farm Agent in Seattle, WA is seeking a Customer Care Manager to oversee daily service operations and ensure a positive customer experience. The role centers on clear communication, organized workflows, and coordinated interactions with clients.

Ideal candidates bring strong customer service experience, excellent communication, and the ability to manage multiple priorities. This on-site opportunity supports community engagement and serving state residents with integrity and care.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organization

Attention to detail

Customer service experience

Office management

Job description

Rt Shaw - State Farm Agent in Seattle, WA is seeking a Customer Care Manager to oversee daily service operations and ensure a positive customer experience. The role centers on clear communication, organized workflows, and coordinated interactions with clients.

Ideal candidates bring strong customer service experience, excellent communication, and the ability to manage multiple priorities. This on-site opportunity supports community engagement and serving state residents with integrity and care.