Customer Care Manager: Insurance Services Lead

Adam Jackson - State Farm Agent; Boone (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Paid time off

Job summary

Adam Jackson - State Farm Agent in Boone, North Carolina, is seeking a Customer Care Manager to oversee day-to-day service operations that ensure a positive experience for customers. The ideal candidate will be calm and steady, dedicated to providing excellent service, and possess strong communication and organizational skills.

This role involves managing customer inquiries, coordinating team communications, and supporting community outreach initiatives. Applicants should have prior experience in customer service and must be able to obtain applicable state insurance licenses.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service or office management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Attention to detail

Customer service experience

Office management experience

Job description

Adam Jackson - State Farm Agent in Boone, North Carolina, is seeking a Customer Care Manager to oversee day-to-day service operations that ensure a positive experience for customers. The ideal candidate will be calm and steady, dedicated to providing excellent service, and possess strong communication and organizational skills.

This role involves managing customer inquiries, coordinating team communications, and supporting community outreach initiatives. Applicants should have prior experience in customer service and must be able to obtain applicable state insurance licenses.