Customer Care Manager - Elevate Service & Community Impact

Du Vo - State Farm Agent; Mountain View (CA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Bonus based on performance

Paid time off

Competitive salary

Opportunity for advancement

Job summary

Du Vo - State Farm Agent in Mountain View, CA is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role emphasizes clear communication, organization, and coordination of customer interactions.

You'll work with the team to handle inquiries, updates, billing questions, and policy reviews, while tracking service metrics and supporting community outreach to build trusted relationships.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Attention to detail

Multi-priority management

State insurance licenses

Job description

Du Vo - State Farm Agent in Mountain View, CA is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role emphasizes clear communication, organization, and coordination of customer interactions.

You'll work with the team to handle inquiries, updates, billing questions, and policy reviews, while tracking service metrics and supporting community outreach to build trusted relationships.