Customer Relations & Insurance Support Specialist

Du Vo - State Farm Agent; Mountain View (CA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Bonus based on performance

Competitive salary

Health insurance

Job summary

Du Vo - State Farm Agent in Mountain View, CA is seeking a Customer Relations Representative to deliver exceptional client service and support the growth of the agency. You will handle inquiries, educate clients about insurance options, and coordinate with the team to resolve concerns.

Ideal candidates are customer-focused, empathetic, and proactive. The role offers opportunities for advancement and a compensation package including benefits and performance-based incentives.

Qualifications

• Customer-focused approach is essential for understanding client needs.
• Strong interpersonal skills to relate to customers and anticipate needs.
• Clear and effective communication with clients and team members.
• Proactive problem-solving to resolve inquiries and issues.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about insurance availability and billing.
• Educate customers about insurance options using a needs-based approach.
• Communicate effectively to support agency growth and customer satisfaction.

Skills

Customer service

Empathy

Communication

Problem solving

Job description

Du Vo - State Farm Agent in Mountain View, CA is seeking a Customer Relations Representative to deliver exceptional client service and support the growth of the agency. You will handle inquiries, educate clients about insurance options, and coordinate with the team to resolve concerns.

Ideal candidates are customer-focused, empathetic, and proactive. The role offers opportunities for advancement and a compensation package including benefits and performance-based incentives.