Customer Care Manager - Competitive Pay + Benefits! [Home Care]

BrightStar Care - Anchorage; Bloomingdale (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Roth IRA

Health insurance benefits

Weekly pay with direct deposit

Paid orientation & training

Employee referral bonus

Job summary

BrightStar Care in Bloomingdale, IL is seeking a healthcare administration professional with strong scheduling and client relations skills. The role involves managing customer care procedures, coordinating staff coverage, and supporting billing and intake processes.

Typical schedule is Monday–Friday, 40 hours per week, with on-call responsibilities as needed. BrightStar offers competitive pay and benefits, including health insurance and paid time off.

Qualifications

• Minimum 2 years in healthcare customer care or scheduling management.
• Bachelor’s degree preferred; strong organizational skills required.
• Proficient with Microsoft Office applications and office procedures.
• Valid driver’s license and vehicle with insurance is required.

Responsibilities

• Manage customer care procedures and serve as the point of contact for client relations.
• Coordinate scheduling and care coverage using available tools; minimize non-billed overtime.
• Handle billing and coding management tasks.
• Assist with intake of new clients and promote BrightStar services.
• Support organization goals and performance improvement activities.
• Administer agency policies and supervise field personnel as directed.
• Provide data for statistics, reports, and records; ensure compliant medical records.
• Maintain compliance with local, state, and federal laws; answer phones in on-call rotations.
• Other duties as assigned.

Skills

Customer care/scheduling management

College degree

Microsoft Office proficiency

Organization & time management

Driver's license & vehicle insurance

Education

Bachelor’s degree preferred

Tools

Outlook

Word

Excel

PowerPoint

Job description

Do You Have Healthcare Administration experience and Good Time Management Skills? Immediately Hiring inBloomingdale, Illinois!

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Before You Apply! Do You Qualify?

• You have at least 2 years of Experience as a Customer Care/Scheduling Manager and/or managing customer service within a healthcare office setting, with knowledge of HIPAA and healthcare office regulations?
• You have a College Degree? (Bachelor’s Degree Preferred)
• You are proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)?
• You have excellent organization, time management, planning, and project management skills?
• You have a valid driver's license & vehicle with insurance?

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Your Schedule!

• Monday – Friday, 40 Hours Per Week, On Call as needed

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Your Responsibilities!

• Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations.
• Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
• Billing and coding management
• Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
• Assists in the development of organization goals and agency performance improvement activities
• Administers agency policies and procedures
• Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client’s care
• Supervises, educates and coaches other field personnel, as directed by the Director of Nursing
• Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities
• Assures proper maintenance of clinical records in compliance with local, state and federal laws
• Assures compliance with all local, state and federal laws
• Answer office phones, including being placed in “on-call” rotation for phone calls after normal business hours.
• Other duties as assigned

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Your Benefits!

• Competitive Pay! ($50,000 / year)
• Paid Time Off
• Roth IRA
• Health Insurance Benefits
• Employee of the Month, Exclusive Employee Discounts, & Gift Programs
• Generous Paid Time Off Awards!
• Weekly Pay w/ Direct Deposit
• Employee of the Month, Exclusive Employee Discounts, & Gift Programs
• $100 Employee Referral Bonus
• PRN Options Available, Home Health, or Facility Shifts Available
• Mobile time tracking and care notes, clock in and out for work right from a mobile device
• Paid Orientation, Paid Training with RN Oversight, Free Continuing Education, & More!

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Join the #1 fastest growing In Home Care Agency in & around DuPage County, IL!