Customer Care Manager

BrightStar Care of Locust Grove & McDonough; McDonough (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Weekly pay w/ direct deposit

Paid Time-Off

Free Training

Performance bonus

Employee/Client referral bonus

We promote from within

Free continuing education

Nurse and Employee of the month with s

Joint Commission accreditation

Job summary

BrightStar Care of Locust Grove & McDonough is hiring a Customer Care Manager to coordinate client and staff needs in a fast-paced home care setting. You will oversee client relations, scheduling, intake, and compliance, while supporting the Director of Nursing and guiding field personnel.

We seek an organized communicator with at least two years of experience in customer management, knowledge of HIPAA, and proficiency in MS Office.

Qualifications

• MS Office proficiency required.
• HIPAA and healthcare office regulations knowledge beneficial.
• Excellent organization and planning skills.
• Ability to manage multiple priorities and time efficiently.

Responsibilities

• Manage customer care procedures and serve as main contact for client relations.
• Schedule staff to meet client care needs and ensure on-call readiness.
• Assist in intake of new clients and explain services.
• Support development of organization goals and performance improvement.
• Administer agency policies and procedures.
• Assist the Director of Nursing with staff competency assessments.
• Supervise and coach field personnel as directed.
• Provide data for reports and maintain records.
• Ensure maintenance of clinical records and compliance with laws.
• Ensure compliance with laws.

Skills

Customer service

Communication

Time management

Organization

Project management

Flexibility

Interpersonal skills

Education

High School Diploma

Tools

MS Office

Job description

CUSTOMER CARE MANAGER

Ready to make a real difference in the community with a veteran owned, family operated company? At BrightStar Care of Locust Grove & McDonough, we're looking for high performers who are naturally talented at juggling competing priorities, staying organized, and leveraging their communication skills to manage the needs of both our employees and customers.
You’ll help people in our community live with greater comfort, dignity, and independence, while joining a team that values your talent and commitment. Bring your initiative, flexibility, and passion for caring to a team that lives its promise of "A Higher Standard."

What We Offer:

At BrightStar Care we value each of our employees and care about their wellbeing. We strive to provide best-in-class benefits packages, including:

• Weekly pay w/ direct deposit
• Cutting Edge Earned Wage Access Platform
• Paid Time-Off
• Free Training
• Performance bonus
• Employee/Client referral bonus
• Every BrightStar Care location is independently owned and operated
• We promote from within
• Free continuing education
• Nurse and Employee of the month with incentives
• HomeCare Pulse Employer of Choice
• Over 95% of BrightStar locations are Joint Commission accredited or in process!

Responsibilities:

• Customer/client care: effectively manages the customer care procedures and serves as point of contact for client/customer relations.
• Scheduling and care coverage: supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs; ensures on-call phone and assigned staff are properly trained and available as needed.
• Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
• Assists in the development of organization goals and agency performance improvement activities
• Administers agency policies and procedures
• Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity, and safety of a client's care
• Supervises, educates, and coaches other field personnel, as directed by the Director of Nursing
• Provide information to be used for statistics, reports, and records for purposes of evaluation and reporting of organization activities
• Assures proper maintenance of clinical records in compliance with local, state, and federal laws
• Assures compliance with all local, state, and federal laws

Requirements

• High School Diploma Required
• Proficient in MSOffice (Outlook, Word, Excel, and PowerPoint)
• Effective communicator
• Flexibility and good time management skills A MUST
• Minimum of 2 years of experience as Customer Manager and/or managing customer service within a office setting; knowledge of HIPAA and healthcare office regulations.
• Excellent organization, planning, and project management skills.
• Valid driver's license; valid state-required proof of auto insurance.
• Reliable transportation to meet the needs of position and scope of job responsibilities.

We are an Equal Opportunity Employer and do not discriminate against applicants on the basis of race, ethnicity, gender, veteran status, or disability or any other federal, state, or local protected class.

BrightStar Care of Locust Grove & McDonough is committed to providing a safe and trustworthy environment for our clients and staff. As a condition of employment, all applicants must successfully complete a criminal background check, employment verification, and drug screening in accordance with state and federal regulations, BrightStar Care standards, and industry best practices.

By applying for this position, you acknowledge and agree that:

• Employment is contingent upon the satisfactory completion of all required screenings.
• Results of these screenings may impact eligibility for employment.
• Additional periodic screenings may be conducted during employment as required by law, licensing standards, or company policy.

BrightStar Care is an equal opportunity employer. All background information will be handled confidentially and in compliance with applicable laws.