Comfort Guru: World‑Class Customer Care

Talentify

Draper (UT)

On-site

USD 21,000 - 23,000

Full time

5 days ago

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Benefits offered by this job

Medical, Dental, Vision

401(k) Match

Paid Time Off

Earn a Mattress

Purple Swag

Amazing Purple Products

Job summary

Purple is seeking a Customer Care Specialist to provide world-class support across calls, chats, emails, and more from our Utah office. You'll join our Comfort Gurus team, helping customers with post-purchase questions, warranty issues, and returns while delivering an exceptional service experience.

You will learn company policies, maintain up-to-date product knowledge, and collaborate with cross-functional teams to resolve customer needs.

Qualifications

Demonstrated ability to communicate effectively with customers on a variety of post-purchase questions.

Responsibilities

Responds to customer inquiries via phone, chat, email, text, or social media, taking appropriate action to ensure world-class service.
Provides detailed notes and documentation for each customer interaction.
Maintains acceptable customer satisfaction and quality monitoring ratings.
Maintains acceptable productivity, schedule adherence, and utilization levels.
Meets all individual performance metrics.
Maintains in-depth, current knowledge of all products, procedures, and policies, including warranty, returns, and refunds.
Works cross-functionally across chat, email, and phone channels.
Works in office through training and initial certification, and as needed for additional training, collaboration, or team meetings.