Customer Care Front Desk Coordinator

Milner-Inc; Norcross (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

Milner-Inc is seeking a friendly Receptionist to join our Administrative team in Peachtree Corners, GA. You will be the first point of contact for visitors and callers, delivering excellent customer service and routing inquiries to the appropriate departments.

Responsibilities include handling calls and emails, greeting visitors, maintaining records, and acting as an overflow agent for the call center during peak periods. High school diploma required; 1–3 years' experience preferred.

Qualifications

• High school diploma or equivalent required.
• 1–3 years receptionist or office experience preferred.
• Excellent customer service and communication skills.
• Proficiency with Microsoft Office and office equipment.

Responsibilities

• Answer and route incoming customer care calls promptly and professionally.
• Serve as the primary point of contact for all incoming phone inquiries.
• Monitor and respond to emails in the customer care mailbox.
• Greet visitors and direct them to the appropriate person or office.
• Act as an overflow call center agent during high-volume periods.
• Maintain records of calls, messages, and visitor traffic.
• Perform additional administrative duties as assigned.

Skills

Customer service

Interpersonal skills

Verbal and written communication

Multitasking

Attention to detail

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Office equipment

Job description

Milner-Inc is seeking a friendly Receptionist to join our Administrative team in Peachtree Corners, GA. You will be the first point of contact for visitors and callers, delivering excellent customer service and routing inquiries to the appropriate departments.

Responsibilities include handling calls and emails, greeting visitors, maintaining records, and acting as an overflow agent for the call center during peak periods. High school diploma required; 1–3 years' experience preferred.