Customer Care & Facilitation Specialist

NexGen Systems; Winston-Salem (NC); On-site; USD 56,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Generous paid time off

Mentorship from day one

Job summary

NexGen Systems in Winston-Salem, NC is seeking a mid-level Cashier to support our growing operation. You will resolve customer concerns, follow safety protocols, and help track key metrics to inform weekly updates.

The ideal candidate has 3+ years in the general space, can defend a point of view, and is comfortable with remote schedules and team norms. NexGen offers full medical/dental/vision benefits, generous PTO, and mentorship from day one.

Qualifications

• 3+ years in the general space.
• Ability to articulate a point of view and defend it.
• Experience with stakeholder management and facilitation.
• Familiarity with NexGen Systems-scale workflows or willingness to learn.
• Comfort with remote work and team norms.

Responsibilities

• Resolve customer concerns with patience and outcomes.
• Follow safety protocols and best practices.
• Track metrics and report findings weekly.
• Read the room and tailor pitches to audiences.
• Keep NC reporting accurate for decision-making.
• Own day-to-day rhythm of general work in Winston-Salem, NC.

Skills

Stakeholder management

Facilitation curiosity

Remote schedules

Remote arrangements

NexGen workflows

Job description

NexGen Systems in Winston-Salem, NC is seeking a mid-level Cashier to support our growing operation. You will resolve customer concerns, follow safety protocols, and help track key metrics to inform weekly updates.

The ideal candidate has 3+ years in the general space, can defend a point of view, and is comfortable with remote schedules and team norms. NexGen offers full medical/dental/vision benefits, generous PTO, and mentorship from day one.