Customer Care Representative

Crown Equipment Corporation; Cincinnati (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401K Retirement Savings Plan

Paid Parental Leave

Paid Holidays

Tuition Reimbursement

Job summary

Crown Equipment Corporation is seeking a 2nd Shift Inside Sales Support - Customer Experience Representative to join their team in Cincinnati. This role involves answering sales inquiries, managing customer calls, and providing essential support services.

The ideal candidate will possess a high school diploma, strong communication, and organizational skills. Crown offers competitive compensation and a comprehensive benefits package, including health and retirement plans.

Qualifications

• Must have a high school diploma or equivalent.
• Strong communication, organizational, and time management skills are essential.
• Proficiency in Microsoft Office is mandatory.

Responsibilities

• Answer incoming sales inquiry calls.
• Pre-qualify customer inquiries and disseminate information.
• Log, track, and communicate sales call information.

Skills

Communication skills

Organizational skills

Time management skills

Problem-solving capabilities

Teamwork

Microsoft Office proficiency

Education

High school diploma or equivalent

Job description

2nd Shift - Inside Sales Support - Customer Experience Rep

Location:

Company Description

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of high-quality material-handling equipment, fleet management solutions, warehouse products, and support services to meet their needs anytime, anywhere.

Job Duties

• Hours are 11:00 am -8:00 om EST
• Answer incommoding sales inquiry telephone calls.
• Provide information by phone, through email, or by mail.
• Pre-qualify customer inquiry and disseminate call information to the appropriate salesperson or department.
• Make outbound telephone calls.
• Log, track, and communicate sales call information.
• Follow up on sales leads and record sales results.
• Participate in training activities locally, in the field, & occasionally at the New Bremen corporate headquarters.
• Work within various departments within the branch as needed.

Minimum Qualifications

• High school diploma or equivalent
• Strong communication, organizational, and & time management skills.
• Strong problem‑solving capabilities, a strong sense of responsibility and self‑motivation, and the ability to work in a team environment are necessary.
• Must be proficient in Microsoft Office.
• Valid driver's license, good driving record, & the ability to safely operate lift trucks
• Completion of background check, drug screen & physical required.

Work Authorization

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future are not eligible for hire.

Compensation and Benefits

Crown offers an excellent wage and benefits package for full-time employees, including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.