Customer Care & Dispatch Coordinator

Evergreenchamber; Evergreen (CO); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Mountain Man Fireplace & Chimney is seeking a full-time Customer Care Coordinator to join our busy Administrative team. You will manage day-to-day phone communications, schedule service visits, dispatch trucks, and help with general bookkeeping tasks in QuickBooks.

The role emphasizes accurate data entry, strong calendar logistics, and clear, professional communication with customers and field staff to keep operations running smoothly.

Qualifications

• High School Diploma required.
• NFI Hearth Design or Gas or Wood Specialist or CSIA CCS certifications (training and testing employer paid).
• Minimum 2 years in office/administration.

Responsibilities

• Handle all incoming phone calls, online inquiries, and voicemails.
• Provide information about products and services.
• Troubleshoot and resolve product issues and concerns.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of the evolving products and services.
• Convert incoming leads into scheduled appointments.
• Maintain, schedule and prepare the appointments for daily operations based on geographical location.
• Daily data entry and management of invoices, payments, receipts, A/R.
• Create and review client documentation and files.
• Support on-site and off-site operations.

Skills

Geographic familiarity

Customer interaction

High-volume calls

Data entry/records

Work under pressure

Detail-oriented

Multi-tasking

Planning & prioritization

Timeline management

MS Word/Excel/Outlook

QuickBooks

Sales techniques

Education

High School Diploma

Tools

QuickBooks

Microsoft Word

Microsoft Excel

Microsoft Outlook

Adobe Acrobat

Job description

Mountain Man Fireplace & Chimney is seeking a full-time Customer Care Coordinator to join our busy Administrative team. You will manage day-to-day phone communications, schedule service visits, dispatch trucks, and help with general bookkeeping tasks in QuickBooks.

The role emphasizes accurate data entry, strong calendar logistics, and clear, professional communication with customers and field staff to keep operations running smoothly.