Customer Care Specialist: Spa & Home Wellness Support

Leslie's; Denver (CO); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Competitive compensation

Extensive paid training

Benefits package

401K with company match

Team member discounts

Rewards for top performers

Career advancement opportunities

Job summary

Leslie’s in Denver is seeking a Customer Care Representative to provide exceptional service by phone, email, and walk-in interactions. You’ll schedule service appointments, coordinate routing and dispatch, process billing, and manage warranty claims with accuracy and professionalism.

The role requires strong communication, attention to detail, and a dependable work habit, including weekend availability. We offer competitive pay, extensive paid training, a robust benefits package, 401(k) with

Qualifications

• Exceptional attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Strong attendance record and dependable work habits.
• Ability to work a flexible schedule, including weekends.
• Customer service experience with strong problem-solving and conflict resolution skills.
• Ability to multitask, document information accurately, conduct web research, and manage multiple priorities in a fast-paced environment.

Responsibilities

• Answer incoming phone calls in a friendly, professional, and timely manner.
• Schedule service appointments and coordinate technician routing and dispatch.
• Process billing, service orders, sales orders, and warranty claims.
• Resolve customer concerns, including billing disputes, warranty issues, and accounts receivable inquiries.
• Follow up with customers and internal departments to ensure timely resolution of issues.
• Provide accurate product and service information while identifying opportunities to recommend additional products or services.
• Assist walk-in customers with their service and product needs.
• Oversee and maintain service van inventory.
• Communicate effectively with customers and internal teams via phone and email.
• Contribute to team projects and complete assigned tasks with accountability.
• Analyze customer feedback and recommend process or service improvements to management.
• Support the team by taking on additional responsibilities as needed.

Skills

Customer service

Problem-solving

Attention to detail

Teamwork

Documentation

Tools

Google Workspace

Microsoft Office

Job description

Leslie’s in Denver is seeking a Customer Care Representative to provide exceptional service by phone, email, and walk-in interactions. You’ll schedule service appointments, coordinate routing and dispatch, process billing, and manage warranty claims with accuracy and professionalism.

The role requires strong communication, attention to detail, and a dependable work habit, including weekend availability. We offer competitive pay, extensive paid training, a robust benefits package, 401(k) with