Customer Care Desk Specialist Evenings & Weekends

Blain's Farm & Fleet (Blain Supply, Inc.); Rhinelander (WI); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Associate discount on name brands

Paid holidays and birthday off

401(K) with company match

Advanced leadership training

Job summary

Blain’s Farm & Fleet is seeking a Customer Care Desk Associate to manage the store phone, assist customers with returns, questions, and directions, and support various duties to ensure a smooth shopping experience.

You will handle returns, assist with processing orders and pickups, cashier tasks, and help maintain desk cleanliness. Excellent communication and reliable weekend availability are required.

Qualifications

• Excellent communication skills required.
• Retail experience preferred but not mandatory.
• Ability to work evenings and weekends as needed.
• Must be able to pass a background check.

Responsibilities

• Operate the store phone/switchboard and assist customers with returns, questions, complaints, and directions.
• Process returns and route mail/paperwork as needed.
• Issue Hunting and Fishing licenses.
• Serve as cashier and support Ecommerce orders and in-store pick-ups.
• Keep the Customer Service Desk clean and welcoming.
• Assist other departments as needed.
• Follow Loss Prevention and safety policies.

Skills

Great communication skills

Retail experience preferred

Evenings/weekends availability

Background check clearance

Job description

Blain’s Farm & Fleet is seeking a Customer Care Desk Associate to manage the store phone, assist customers with returns, questions, and directions, and support various duties to ensure a smooth shopping experience.

You will handle returns, assist with processing orders and pickups, cashier tasks, and help maintain desk cleanliness. Excellent communication and reliable weekend availability are required.