Move Logistics & Customer Care Coordinator

Coleman Worldwide Moving; Indianapolis (IN); On-site; USD 36,000 - 54,000; Full time

Job summary

Coleman Worldwide Moving is seeking a Customer Care Coordinator to book and coordinate shipments and serve as the primary liaison with customers. You will communicate move timelines, collect necessary documentation, and ensure accurate information flows between customers, agents, and facilities.

The role focuses on proactive communication, problem resolution, and timely updates to customers regarding pickup and delivery details, with responsibilities spanning both military and consumer moves.

Responsibilities

• Collect pre-move surveys as well as weights and preapprovals and update company software and the carrier
• Track shipments' estimated time of arrival and delivery information and update company software and the carrier
• Monitor clearing email to clear shipments as they arrive and provide main point of contact for moves, both internally and externally
• Monitor email for new shipment offerings and monitor quality scores and verify accuracy
• Secure customer payment, including verify method of payment, credit card annotation and confirm any and all information provided from the customer and ensure the agent has the accurate information
• Liaison between the agents and customers to determine the agreeable time to for crews to pack, pickup, or deliver the customers' shipment
• Proactively communicate information to the customer from operations regarding their move, including pickup and delivery information
• Proactively coordinate with customers and claims to rectify any damages that may occur and communicate any problems not rectified locally with the supervisor to ensure customer satisfaction
• Other duties as assigned
• Take part in a company that has been successful for over 100 years and is still growing - join the Coleman Team today!

Job description

Coleman Worldwide Moving is seeking a Customer Care Coordinator to book and coordinate shipments and serve as the primary liaison with customers. You will communicate move timelines, collect necessary documentation, and ensure accurate information flows between customers, agents, and facilities.

The role focuses on proactive communication, problem resolution, and timely updates to customers regarding pickup and delivery details, with responsibilities spanning both military and consumer moves.