Customer Service Coordinator

Penske; Stockton (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Penske in Stockton, California is seeking a Customer Service Coordinator to manage customer requests for preventative maintenance and coordinate repairs. This service writer position focuses on scheduling and ensuring customer satisfaction.

The ideal candidate will develop workforce plans, communicate maintenance updates, and ensure that rental units are properly maintained for customers. Strong organizational and communication skills are essential for this role.

Responsibilities

• Develop daily and weekly workforce plans to maximize customer service.
• Communicate with customers for maintenance updates and service issues.
• Ensure parts are available for scheduled work.

Job description

Position Summary

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This is a service writer position.

Major Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and adherence to schedule for outside work.
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Other projects and tasks as assigned by supervisor.