Customer Service Coordinator

Penske; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Penske is seeking a Customer Service Coordinator to schedule preventative maintenance requests, coordinate outside repairs, and manage the shop work plan. The role requires coordinating with customers, technicians, and vendors to ensure timely service and strong customer satisfaction.

The position supports daily operations, focusing on optimizing workflow and ensuring parts availability. The candidate should possess strong communication skills and a collaborative approach to problem solving

Qualifications

• Experience providing customer service in a professional environment.
• Ability to schedule and coordinate maintenance or services.
• Strong communication and problem-solving skills.

Responsibilities

• Develop daily and weekly workforce plans by considering customer needs, repairs, parts, technician skills, and work hours to maximize customer service and productivity.
• Communicate with customers for maintenance updates, schedule changes, billing concerns, or to resolve service issues.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and schedule adherence for outside work.
• Provide customer service to ensure customer satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Other projects and tasks as assigned by supervisor.

Skills

Customer service

Scheduling

Communication

Planning

Job description

Position Summary

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.

Shift

1st shift 7am to 4pm

Major Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers
• Ensure parts are available for scheduled work
• Hold vendors accountable for quality and adherence to schedule for outside work
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan
• Coordinate with district billing clerks as necessary
• Other projects and tasks as assigned by supervisor