Customer Care Associate

Renewal by Andersen of Oregon and Greater San Diego; San Diego (CA); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Life Insurance and Disability Insurance

401k with 4% company match

Health Savings and Flexible Spending Accounts

Great Career Opportunity!

Job summary

Renewal by Andersen in San Diego seeks a Customer Care Coordinator to enhance project flow through effective communication. The role involves liaising with clients and teams, processing information, and solving issues collaboratively.

The ideal candidate has customer service experience and proficiency in Microsoft Office, with a high school diploma. Benefits include medical insurance, 401k with match, and career advancement opportunities.

Qualifications

• 1+ years of Customer Service Experience.
• Experience with Microsoft Office Suite is required.
• Modest or extensive construction background is a plus.

Responsibilities

• Contribute to co-worker and customer experience by moving projects forward.
• Communicate client needs with teams and management.
• Process paperwork for stakeholder information.
• Communicate logistical changes and installation issues.
• Problem solve with local and remote teams.

Skills

Customer Service Experience

Microsoft Office Suite

Problem Solving

Education

High School Diploma

Job description

The Company

Renewal by Andersen is the replacement division of the 120 year old Andersen Corporation. Andersen is the oldest and largest window and door manufacture in North America. We focus on doing one thing, and doing it well, building the best products in the industry. We build the only unique window offering available in the market, and have a controlled territory to distribute our product. Our process is designed to be the highest quality construction experience, backed by the oldest brand in the business.

The San Diego based Customer Care Coordinator will help drive the flow of relationships between customers, installation teams and management. Our ideal candidate is constantly searching for ways to do things better. Every day is about seeing opportunities and building best practices! Join this fast-growing organization and make us better!

WHAT YOU'LL BE DOING - THE ROLE

• Contribute to an excellent co-worker and customer experience by helping move projects forward with good communication and excellence.
• Communication of specific client needs with teams and Management
• Processing paperwork to help each stakeholder receive their needed information.
• Communicating logistical changes and installation issues.
• Problem solving with teams locally and in other locations.

WHAT YOU BRING - THE PERSON

• 1+ years of Customer Service Experience
• Microsoft Office Suite experience is required. Must be able to create professional business correspondence in Word, organize tracking spreadsheets in Excel and use Outlook for communication and calendaring
• Modest or extensive construction background a plus but not required.
• High school diploma

WHAT'S IN IT FOR YOU - THE BENEFITS

• Medical/Dental/Vision Insurance
• Health Savings and Flexible Spending Accounts
• Life Insurance and Disability Insurance available
• 401k with 4% company match and 100% vested
• Great Career Opportunity!

$20 - $23 an hour

Renewal by Andersen Corporation is the full-service window-replacement division of the Andersen Corporation with over 100 locations across North America.

Tiffee Companies is an Equal Opportunity Employer committed to fair hiring practices. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We conduct background checks and drug screens in order to create a welcoming and safe environment for all team members.

Additional information? Feel free to visit our career page at https://www.tiffee.com/