Customer Care Associate

Rbanw; San Diego (CA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401k with 4% company match

Great Career Opportunity!

Job summary

Rbanw is seeking a Customer Care Coordinator based in San Diego to enhance customer and team communications. The role involves managing project communications and problem-solving with diverse teams.

Ideal candidates bring at least one year of customer service experience, proficiency in Microsoft Office, and effective interpersonal skills. The position comes with benefits including health insurance and a 401k plan with company matching.

Qualifications

• 1+ years of Customer Service Experience.
• Must be able to create professional business correspondence in Word.
• Organize tracking spreadsheets in Excel.

Responsibilities

• Contribute to an excellent co-worker and customer experience.
• Communicate specific client needs with teams and Management.
• Process paperwork to help each stakeholder receive their needed information.
• Communicate logistical changes and installation issues.
• Problem solve with teams locally and in other locations.

Skills

Customer Service Experience

Microsoft Office Suite

Construction Background

Education

High School Diploma

Job description

Company Overview

Renewal by Andersen is the replacement division of the 120 year old Andersen Corporation. Andersen is the oldest and largest window and door manufacturer in North America. We focus on doing one thing, and doing it well, building the best products in the industry. We build the only unique window offering available in the market, and have a controlled territory to distribute our product. Our process is designed to be the highest quality construction experience, backed by the oldest brand in the business.

Renewal by Andersen Corporation is the full-service window-replacement division of the Andersen Corporation with over 100 locations across North America.

Role Summary

The San Diego based Customer Care Coordinator will help drive the flow of relationships between customers, installation teams and management. Our ideal candidate is constantly searching for ways to do things better. Every day is about seeing opportunities and building best practices! Join this fast-growing organization and make us better!

Responsibilities

• Contribute to an excellent co-worker and customer experience by helping move projects forward with good communication and excellence.
• Communicate specific client needs with teams and Management.
• Process paperwork to help each stakeholder receive their needed information.
• Communicate logistical changes and installation issues.
• Problem solve with teams locally and in other locations.

Qualifications

• 1+ years of Customer Service Experience.
• Microsoft Office Suite experience is required. Must be able to create professional business correspondence in Word, organize tracking spreadsheets in Excel and use Outlook for communication and calendaring.
• Modest or extensive construction background a plus but not required.
• High school diploma.

Benefits

• Medical/Dental/Vision Insurance.
• Health Savings and Flexible Spending Accounts.
• Life Insurance and Disability Insurance available.
• 401k with 4% company match and 100% vested.
• Great Career Opportunity!

Equal Opportunity Employer

Tiffee Companies is an Equal Opportunity Employer committed to fair hiring practices. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We conduct background checks and drug screens in order to create a welcoming and safe environment for all team members.