Customer Care Coordinator

Agri Beef; Boise (ID); On-site; USD 36,000 - 48,000; Full time

Job summary

Agri Beef in Boise, Idaho, is seeking a Customer Care Coordinator for its Ecommerce Department. This in-office role focuses on delivering product information, resolving issues, and providing exceptional customer care for direct-to-consumer shoppers.

The ideal candidate demonstrates strong communication, time management and teamwork, with a proactive approach to improving customer experiences in a fast-growing business.

Qualifications

• Outstanding verbal and written communications skills.
• Ability to multitask and function in a fast-paced environment.
• Excellent attention to detail.

Responsibilities

• Be the main point of contact for customers via phone, email, and web chat.
• Resolve product and service problems by clarifying the customer's complaint and providing solutions.
• Recommend products or services by analyzing customer needs.
• Maintain a positive attendance record and punctual attendance.
• Be available Monday through Sunday, primarily standard business hours.
• Perform other duties to support operations and team objectives.
• Monitor AI-generated interactions for accuracy and report discrepancies to the Optimization Lead.

Skills

Excellent communication

Multitasking

Attention to detail

Education

Bachelor’s degree in Communications, Marketing, Public Relations, Journalism and/or Business

Job description

Job Details

The Customer Care Coordinator will work within Agri Beef’s Ecommerce Department. This division specializes in marketing premium beef and pork products direct to consumers via the website www.snakeriverfarms.com. The Customer Care Coordinator serves customers by providing product information, resolving product related problems, and providing overall customer care.

Candidate must exemplify leadership, communication, time management and team building skills when working with other team members to proactively evaluate the vision and strategy of the company. This is a demanding customer-facing position within the Customer Care team in a quickly growing, direct to consumer business.

Position Purpose

FULL TIME IN-OFFICE, NOT A HYBRID OR REMOTE ROLE

Essential Duties And Responsibilities

• As the main point of contact for customers through phone, email, and web chat, you'll assist current and potential customers by answering questions about our products and services
• Resolve product and service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure the customer is satisfied
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Maintain a positive attendance record by demonstrating consistent and punctual attendance regularly
• Be available Monday through Sunday (primarily Monday through Friday standard business hours) at various times based on the monthly schedule
• Perform other related duties as assigned
• Perform additional department-related duties and responsibilities as assigned to support operational needs and team objectives
• Monitor AI-generated interactions and processes for accuracy, consistency, and quality, and report discrepancies or concerns to the Optimization Lead

Qualifications

• Outstanding verbal and written communications skills
• Ability to multitask and function in a fast-paced environment
• Excellent attention to detail

Experience & Education

• Customer service experience a plus, but not required
• Bachelor’s degree in Communication, Marketing, Public Relations, Journalism and/or Business preferred, but not required