Ecommerce Customer Care Lead (In-Office)

Agri Beef Co.; Boise (ID); On-site; USD 35,000 - 50,000; Full time

Job summary

Agri Beef Co. is seeking a full-time Customer Care Coordinator to join its Ecommerce Department in Boise, ID. This role requires in-office presence and involves assisting customers with product information and resolving issues. The ideal candidate should have outstanding communication skills and be able to multitask in a fast-paced environment. This position offers an opportunity to grow within a rapidly expanding business.

Responsibilities include customer interaction via phone, email, and chat, as well as monitoring service quality. While customer service experience is a plus, a Bachelor's degree in a relevant field is preferred but not required.

Qualifications

• Outstanding verbal and written communications skills.
• Ability to multitask and function in a fast-paced environment.
• Excellent attention to detail.

Responsibilities

• Assist customers through phone, email, and web chat.
• Resolve product and service problems for customers.
• Recommend products or services based on customer needs.

Skills

Outstanding verbal and written communications skills

Ability to multitask

Excellent attention to detail

Education

Bachelor’s degree in Communication, Marketing, Public Relations, Journalism and/or Business

Job description

Agri Beef Co. is seeking a full-time Customer Care Coordinator to join its Ecommerce Department in Boise, ID. This role requires in-office presence and involves assisting customers with product information and resolving issues. The ideal candidate should have outstanding communication skills and be able to multitask in a fast-paced environment. This position offers an opportunity to grow within a rapidly expanding business.

Responsibilities include customer interaction via phone, email, and chat, as well as monitoring service quality. While customer service experience is a plus, a Bachelor's degree in a relevant field is preferred but not required.