Customer Support Specialist

Brunel; Lenexa (KS); On-site; USD 48,000 - 64,000; Full time

Job summary

Brunel is seeking a Customer Support Specialist to strengthen relationships with farmers and dealers, resolving issues, driving product adoption, and supporting sales initiatives through outreach and lead sharing.

The role involves documenting customer needs, monitoring health indicators, and collaborating with cross‑functional teams to deliver a coordinated customer journey that builds long‑term loyalty and success.

Qualifications

• 1–3 years of progressive experience in customer support or related field.
• Experience in agriculture, ag-tech, or a technical support environment is a plus.
• Familiarity with Salesforce or similar CRM preferred but not required.

Responsibilities

• Provide front-line support for agricultural equipment, troubleshoot issues, and ensure timely resolutions.
• Handle high-volume phone, email, text, and voicemail with professional service.
• Document customer needs and health indicators to identify risks and expansion opportunities.
• Collaborate with Sales, Field Service, Product, Accounting, and Operations for seamless experiences.
• Support onboarding, education, and training through product guidance and webinars.
• Assist with e-commerce order coordination and timely fulfillment.
• Represent the company at farm shows, dealer visits, and on-site support as needed.

Skills

Customer service

Communication

Sales support

CRM experience

Education

High school diploma or equivalent

Bachelor’s degree in Agriculture, Business, or related field

Tools

Salesforce

Job description

Overview

The Customer Support Specialist strengthens customer relationships by working directly with farmers and dealers to resolve issues, support product adoption, and ensure a positive overall experience. This role advances company objectives by driving customer satisfaction, identifying opportunities for added value, and supporting sales initiatives through proactive outreach, lead generation, and lead sharing.

In addition, the Customer Support Specialist documents customer needs, monitors health indicators, and collaborates closely with cross‑functional teams to resolve issues efficiently – helping deliver a seamless, coordinated customer journey that builds long‑term loyalty and success.

Responsibilities

• Provide front‑line customer support for the company’s agricultural equipment products, including troubleshooting technical issues, monitoring system health, and ensuring timely resolution of customer concerns.
• Manage high‑volume inbound and outbound communication across phone, email, text, and voicemail while delivering professional, responsive, and customer‑focused service.
• Track and document customer needs, system alerts, and health indicators to proactively identify risks, opportunities for expansion, and areas for improved product adoption.
• Collaborate closely with Sales, Field Service, Product, Accounting, and Operations teams to deliver seamless customer experiences, support lead generation, and coordinate follow‑up on promotions, upgrades, and outreach campaigns.
• Support customer onboarding, education, and training through product guidance, webinars, and one‑on‑one support to strengthen product knowledge, adoption, and long‑term success.
• Assist with e‑commerce order coordination by reviewing orders, initiating quotes, and partnering with Sales and Accounting to ensure accurate processing and timely fulfilment.
• Represent the company through participation in farm shows, dealer visits, customer check‑ins, and on‑site support as needed to advocate for products and strengthen customer relationships.

Requirements

• High school diploma or equivalent required; bachelor’s degree in Agriculture, Business, or a related field – or equivalent work experience – preferred.
• 1–3 years of progressive experience in customer support, customer service, or a related field; experience in agriculture, ag‑tech, or a technical support environment is a plus.
• Experience with Salesforce or similar CRM platforms preferred but not required.
• Ability and willingness to travel up to 10% domestically as needed.