Customer Care Coordinator

Agri Beef Co.; Boise (ID); On-site; USD 35,000 - 50,000; Full time

Job summary

Agri Beef Co. is seeking a full-time Customer Care Coordinator to join its Ecommerce Department in Boise, ID. This role requires in-office presence and involves assisting customers with product information and resolving issues. The ideal candidate should have outstanding communication skills and be able to multitask in a fast-paced environment. This position offers an opportunity to grow within a rapidly expanding business.

Responsibilities include customer interaction via phone, email, and chat, as well as monitoring service quality. While customer service experience is a plus, a Bachelor's degree in a relevant field is preferred but not required.

Qualifications

• Outstanding verbal and written communications skills.
• Ability to multitask and function in a fast-paced environment.
• Excellent attention to detail.

Responsibilities

• Assist customers through phone, email, and web chat.
• Resolve product and service problems for customers.
• Recommend products or services based on customer needs.

Skills

Outstanding verbal and written communications skills

Ability to multitask

Excellent attention to detail

Education

Bachelor’s degree in Communication, Marketing, Public Relations, Journalism and/or Business

Job description

Agri Beef Co.
1555 W Shoreline Dr
Ste 320
Boise, ID 83702, USA

FULL TIME IN-OFFICE, NOT A HYBRID OR REMOTE ROLE

The Customer Care Coordinator will work within Agri Beef’s Ecommerce Department. This division specializes in marketing premium beef and pork products direct to consumers via the website www.snakeriverfarms.com. The Customer Care Coordinator serves customers by providing product information, resolving product related problems, and providing overall customer care.

Candidate must exemplify leadership, communication, time management and team building skills when working with other team members to proactively evaluate the vision and strategy of the company. This is a demanding customer-facing position within the Customer Care team in a quickly growing, direct to consumer business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• As the main point of contact for customers through phone, email, and web chat, you’ll assist current and potential customers by answering questions about our products and services
• Resolve product and service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure the customer is satisfied
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Maintain a positive attendance record by demonstrating consistent and punctual attendance regularly
• Be available Monday through Sunday (primarily Monday through Friday standard business hours) at various times based on the monthly schedule
• Perform other related duties as assigned
• Perform additional department-related duties and responsibilities as assigned to support operational needs and team objectives
• Monitor AI-generated interactions and processes for accuracy, consistency, and quality, and report discrepancies or concerns to the Optimization Lead

QUALIFICATIONS

• Outstanding verbal and written communications skills
• Ability to multitask and function in a fast-paced environment
• Excellent attention to detail

EXPERIENCE & EDUCATION

• Customer service experience a plus, but not required
• Bachelor’s degree in Communication, Marketing, Public Relations, Journalism and/or Business preferred, but not required

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.