Customer Care & Collections Specialist

trustterminix; Aiken (SC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Full benefits

Paid training

College scholarships

Advancement opportunities

Job summary

Terminix Service, Inc. is seeking a Customer Service & Collections Representative to manage phone-based interactions with existing clients and onboarding of new ones. You will help customers select services, build relationships, and contribute to retention.

The role emphasizes high-volume calls, consultative selling, and light administrative tasks in a full-time, in-office setting with a competitive commission structure.

Qualifications

• Strong phone presence and excellent communication skills.
• Prior experience in sales, customer service, or call center environments.
• Ability to multitask and stay calm under pressure.
• Natural ability to talk to people and recommend solutions.
• Comfortable using basic computer systems.

Responsibilities

• Handle high call volumes - inbound and outbound calls.
• Engage in consultative selling - match needs with services.
• Build strong customer relationships to boost retention and loyalty.
• Grow the business via upselling, cross-selling, and new customers.
• Address questions and provide timely solutions; light invoicing and payments.

Skills

Phone presence

Sales/CS experience

Multitasking

People skills

Computer literacy

Job description

Terminix Service, Inc. is seeking a Customer Service & Collections Representative to manage phone-based interactions with existing clients and onboarding of new ones. You will help customers select services, build relationships, and contribute to retention.

The role emphasizes high-volume calls, consultative selling, and light administrative tasks in a full-time, in-office setting with a competitive commission structure.