Client Care & Collections Specialist

Terminix International Company; Grovetown (GA); On-site; USD 48,712,000 - 51,577,000; Full time

Benefits offered by this job

Competitive commission

Paid training

Full benefits package

401(k) match

Paid holidays

PTO

Profit-sharing

Job summary

Terminix International Company in Grovetown, GA is hiring a Customer Service & Collections Representative to handle phone-based client interactions, welcome new customers, and offer pest control services that improve homes' safety and comfort. This role emphasizes relationship-building and retention.

You will manage high call volumes, pursue consultative selling, assist with scheduling, light invoicing, and processing payments.

Qualifications

• Strong phone presence and excellent communication skills.
• Prior experience in sales, customer service, or call center environments.
• Ability to multitask and stay calm under pressure.
• Natural ability to talk to people and recommend solutions.
• Comfortable using basic computer systems.

Responsibilities

• Handle high call volumes - confidently manage a steady stream of inbound and outbound customer calls.
• Engage in consultative selling - identify customer needs and match them with the right pest control services.
• Build strong customer relationships - earn trust, increase retention, and promote loyalty.
• Grow the business - assist with upselling, cross-selling, and new customer acquisition.
• Solve problems on the spot - address questions or concerns and provide timely solutions.
• Support the team - occasionally assist with scheduling or processing transactions as needed.
• Inbound and outbound calls - scheduling services, handling collections, etc.
• Minimal administrative responsibilities - light invoicing, processing payments, etc.

Skills

Phone presence

Sales experience

Multitask under pressure

People-oriented selling

Basic computer systems

Job description

Terminix International Company in Grovetown, GA is hiring a Customer Service & Collections Representative to handle phone-based client interactions, welcome new customers, and offer pest control services that improve homes' safety and comfort. This role emphasizes relationship-building and retention.

You will manage high call volumes, pursue consultative selling, assist with scheduling, light invoicing, and processing payments.