Customer Care Expert

Moxie Pest Control; Irving (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Great Places To Work

401K Plan

Paid Time Off

Job summary

Moxie Pest Control is seeking a Customer Care Expert who loves talking to customers and resolving issues quickly. This role requires a self-starter attitude, the ability to learn new skills, and teamwork to put the customer experience first.

The position involves telephony login, handling many calls, responding to SMS, email, and voicemails, and assisting with scheduling standard maintenance. You will also help with complaints, cross-training, and data entry.

Qualifications

• Must possess a high school diploma, or equivalent.
• Customer service experience preferred (call center, hospitality, service industry, automotive industry etc.).
• Basic understanding of G-Suite applications (Google Docs, Google Slides, Google Sheets).
• Become an expert at PestRoutes - our CRM.
• Excellent communication and interpersonal skills.

Responsibilities

• Be logged into the telephony system.
• Handle up to 50+ total calls daily.
• Respond to SMS, Email and Voicemails from customers.
• Assist customers with scheduling their standard maintenance.
• Assist customers with customer service complaints and concerns.
• Communicate company initiatives to customers (marketing, sales, etc.).
• Direct customers to appropriate departments (where applicable).
• Participate in cross training within other departments to strengthen skill set.
• Assist management with non recurring tasks as needed.
• Customer data entry.
• Identify opportunities to update or improve customer service procedures and make recommendations to the appropriate staff.
• Performs other related duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Team player

Education

High school diploma or equivalent

Tools

G-Suite

PestRoutes CRM

Job description

Play Your Part In Our Team Succeeding!

The Customer Care Expert is someone passionate about talking to customers and resolving their issues quickly and efficiently. A self-starter who is able to roll up their sleeves and learn new skill sets to get the job done and a team player who wants to partner with their colleagues to help put the customer experience first!

Play Your Part In Our Team Succeeding!

The Customer Care Expert is someone passionate about talking to customers and resolving their issues quickly and efficiently. A self-starter who is able to roll up their sleeves and learn new skill sets to get the job done and a team player who wants to partner with their colleagues to help put the customer experience first!

Core Responsibilities

• Be logged into the telephony system


• Handle up to 50+ total calls daily
  
  
  
  • Respond to SMS, Email and Voicemails from customers
  
  
  
  


• Assist customers with scheduling their standard maintenance


• Assist customers with customer service complaints and concerns


• Communicate company initiatives to customers (marketing, sales, etc.)


• Direct customers to appropriate departments (where applicable)


• Participate in cross training within other departments to strengthen skill set


• Assist management with non recurring tasks as needed


• Customer data entry


• Identify opportunities to update or improve customer service procedures and make recommendations to the appropriate staff


• Performs other related duties as assigned.

Qualifications

• Must possess a high school diploma, or equivalent


• Customer service experience preferred (call center, hospitality, service industry, automotive industry etc.)


• Basic understanding of G-Suite applications (Google Docs, Google Slides, Google Sheets


• Become an expert at PestRoutes - our CRM


• Excellent communication and interpersonal skills


• Driven and ambitious individual with a strong desire to succeed.

About Us

Moxie Pest Control is named for the drive and enthusiasm embraced by our team! Our mission is to improve the quality of life for our customers, team, and community.

We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character.

We’re more than just a pest control company!

What We Live By

Do The Right Thing

We believe in striving to do the right thing because we genuinely care about our customers

Be Kind

We think kindness is contagious, and we believe small gestures can have a big impact.

Be The Solution

It’s an understatement to say we take pride in our work. We live by the motto: "If a thing is worth doing, it's worth doing well."

Keep Improving

Because we care about helping our customers, we take our job knowledge seriously.

Company Perks

• Great Places To Work and Top Places to Work since 2021


• Awards & Recognition


• Monthly Company Events


• Company Service Projects


• Comprehensive medical coverage that covers many common services at no cost or for a low copay


• Additional options for dental and vision benefits, life and disability coverage and more


• 401K Plan


• Roth IRA


• Long- and Short-term Disability Coverage (Voluntary)


• Paid Time Off

AAP / EEO Statement

Moxie Pest Control provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Moxie Pest Control absolutely prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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