Account Care Retention Specialist

Moxie Pest Control; Irving (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Job summary

Moxie Pest Control is seeking motivated Account Care Experts to work with customers considering cancellations or needing account solutions. You will build value, document conversations, and guide customers toward retention.

This full-time role emphasizes strong communication, empathy, and the ability to navigate challenging conversations while maintaining a high service standard. Training and opportunities to grow are provided.

Qualifications

• Experience in customer service, sales, retention, or a call center environment preferred.
• Strong verbal communication and active listening skills.
• Ability to handle upset or frustrated customers with professionalism and empathy.
• Detail-oriented with accurate documentation across systems.

Responsibilities

• Handle inbound and outbound calls related to cancellation requests and account changes.
• Ask thoughtful questions to understand customer reasons.
• Identify solutions that address concerns and support retention.
• Clearly communicate the value of services and available options.
• Navigate difficult conversations with professionalism and confidence.
• Build rapport and trust while delivering high-level service.
• Accurately document conversations, updates, and outcomes in company systems.
• Set clear expectations for next steps and resolutions.
• Collaborate with branch teams when additional support is needed.
• Follow policies, quality standards, and retention guidelines.
• Contribute to personal and team performance goals.

Skills

Verbal communication

Active listening

Problem solving

Customer service

Documentation

Tools

CRM software

Ticketing systems

Job description

Moxie Pest Control is seeking motivated Account Care Experts to work with customers considering cancellations or needing account solutions. You will build value, document conversations, and guide customers toward retention.

This full-time role emphasizes strong communication, empathy, and the ability to navigate challenging conversations while maintaining a high service standard. Training and opportunities to grow are provided.