Commercial Lines - Policy Support Assistant I - III

The Cincinnati Insurance Companies; Fairfield (OH); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual cash bonus

Stock incentives

Job summary

The Cincinnati Insurance Companies are seeking a Policy Support Assistant in Fairfield, OH to assist the Commercial Policy Processing team with processing tasks, output handling, and reporting. The role requires attention to detail and a commitment to service excellence.

Based at our Headquarters in Fairfield, Ohio, the position offers an hourly pay range and opportunities for bonuses and stock incentives based on performance.

Qualifications

• High school diploma or GED required.
• Experience with Microsoft Word, Excel, Outlook is helpful.
• Ability to learn insurance filings, coverages and business rules.

Responsibilities

• Conduct basic quality audits on a random sample of policy transactions.
• Generate certified copies when requested.
• Complete mandatory auto filings.
• Run motor vehicle reports.
• Prepare physical policy output for mailing.
• Generate policy reprints when requested.
• Process policy cancellations or reinstatements.
• Produce Conditional, Non-renewal, and Cancellation notices per state rules.
• Create reporting folders and request outstanding reports for policies with reporting coverage.
• Update reporting cabinet databases.

Skills

Attention to detail

Customer service mindset

Strong communication

Team collaboration

Research skills

Education

High School Diploma or GED

Tools

Workbench

MVR

ODEN

LexisNexis

Job description

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service‑oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges, and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us

Our Commercial Policy Processing department is currently seeking a policy support assistant. This associate will support our Commercial Lines department in servicing agencies by processing tasks needed in the areas of reporting, handling output, creating certified copies, motor vehicle reports, auto filings, cancellations/reinstatements, and conditional, non-renewal, and cancellation notices.

This position is based at our Headquarters in Fairfield, Ohio.

The pay range for this position is $18.00 - $20.00 hourly. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be Ready To

• conduct basic quality audits on a random sample of policy transactions
• generate certified copies when requested
• complete mandatory auto filings
• run motor vehicle reports
• prepare physical policy output for mailing
• generate policy reprints when requested
• process policy cancellations or reinstatements when requested
• produce Conditional, Non‑renewal, and Cancellation notices according to state requirements
• create reporting folders and request outstanding reports for policies with reporting coverage
• update reporting cabinet databases

Be Equipped With

• strong attention to detail and ability to develop positive relationships within and across teams
• desire to provide exceptional customer service
• good written and verbal Professional communication skills
• ability to research manuals and apply concepts to check quality of outputunderstanding of or ability to learn insurance filings, coverages and business rules
• ability to learn and use systems such as Workbench, MVR, ODEN and Lexis Nexis

Bring Education And Experience From

• high school diploma or GED
• experience with using Microsoft Word, Excel, and Outlook

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.

Enjoy Benefits And Amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well‑being and satisfaction of our associates, we offer a variety of benefits and amenities.

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation , gender identity and transgender status ; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.

US‑OH‑Fairfield