Customer Care & Career Services Specialist

Goodwill of Central & Northern Arizona; United States; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Plan

401K

Job summary

Goodwill of Central and Northern Arizona is seeking a Customer Service / Contact Center Associate to support daily operations across multiple markets and lines of business. You will engage customers by phone, chat, video, and email, perform needs analyses, and referring them to appropriate teams.

You will document activities, track metrics, and contribute to a high standard of service while representing GCNA with professionalism. Some travel and on-site attendance may be required.

Qualifications

• High school diploma or GED preferred.
• Level One Fingerprint Clearance Card IVP required.
• Veteran experience preferred; ability to maintain confidentiality.

Responsibilities

• Collaborate with other areas to meet daily/weekly goals.
• Provide excellent customer service to internal and external clients.
• Manage calls and records with proper documentation.
• Guide job seekers in applications, resumes, and career-search activities.
• Maintain accurate records of daily calls, events and services.

Skills

Call center experience

Customer service

Multitasking

English proficiency

Communication

Confidentiality

Education

High School Diploma or GED

Level One Fingerprint Clearance Card IVP

Veteran experience preferred

Tools

MS Office Suite

Google Drive

Job description

Goodwill of Central and Northern Arizona is seeking a Customer Service / Contact Center Associate to support daily operations across multiple markets and lines of business. You will engage customers by phone, chat, video, and email, perform needs analyses, and referring them to appropriate teams.

You will document activities, track metrics, and contribute to a high standard of service while representing GCNA with professionalism. Some travel and on-site attendance may be required.