Customer Care & Career Services Specialist

Goodwill of Central & Northern Arizona; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Plan

401K Plans

Life Insurance

Paid Time Off

Paid Holidays

Job summary

Goodwill of Central & Northern Arizona is seeking a front-line associate to support the Contact Center and Mission Services. You will assist callers via phone, chat, video, email, and other channels, ensuring professional and timely service that reflects our brand.

The role requires strong communication skills, confidentiality, and the ability to multitask with multiple software tools in a fast-paced environment. On-site work with benefits and growth opportunities is available.

Qualifications

• High School Diploma or GED preferred.
• Level One Fingerprint Clearance Card IVP Required.
• Veteran experience preferred.
• Ability to maintain confidentiality.
• Ability to speak and read English proficiently; bilingual a plus.
• Proficient in MS Office Suite and Google Drive.

Responsibilities

• Assist Contact Center leadership in daily operations to support GCNA and Mission Services.
• Provide excellent customer service to internal and external clients via multiple channels.
• Track and report metrics as requested by management.
• Collaborate with other departments to achieve daily/weekly goals.
• Prepare job seekers for the current job market by assisting with applications and resumes.
• Maintain accurate records of daily calls and services provided.

Skills

Customer service

Call center experience

English proficiency

Multitasking

Education

High School Diploma or GED

Fingerprint Clearance Card (Level One)

Tools

MS Office Suite

Google Drive

Job description

Goodwill of Central & Northern Arizona is seeking a front-line associate to support the Contact Center and Mission Services. You will assist callers via phone, chat, video, email, and other channels, ensuring professional and timely service that reflects our brand.

The role requires strong communication skills, confidentiality, and the ability to multitask with multiple software tools in a fast-paced environment. On-site work with benefits and growth opportunities is available.