Customer Care & Call Center Specialist

Marvin; Minnesota; On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

$300 annual wellbeing account to spend

Better Living Day!

Annual profit sharing

Giving at Marvin

Brighter Days Fund

Job summary

Marvin, a family‑owned window and door company, is hiring a Call Center Operator in Minnesota to greet customers, answer questions, and direct inquiries to the right department. You’ll respond with a cheerful, clear demeanor to ensure a premier Marvin experience.

You’ll handle calls, maintain logs, support supervisors, register warranties, and back up other areas as needed; Monday through Friday schedule. Strong communication and clerical skills are essential.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task in an office setting.
• Clerical and computer skills.
• Strong interpersonal skills and the ability to analyze customer needs and respond quickly.
• Ability to work under pressure.

Responsibilities

• Answer, identify and redirect calls from the support services call center.
• Provide clerical support to department supervisors.
• Maintain phone logs and call center data base.
• Review and forward website contacts from customers.
• Miscellaneous duties to ensure Marvin experience.
• Warranty registration.
• Provide backup support in other functional areas.
• Schedule: Monday - Friday.

Skills

Interpersonal skills

Work under pressure

Verbal communication

Written communication

Multi-tasking

Clerical skills

Computer skills

Job description

Marvin, a family‑owned window and door company, is hiring a Call Center Operator in Minnesota to greet customers, answer questions, and direct inquiries to the right department. You’ll respond with a cheerful, clear demeanor to ensure a premier Marvin experience.

You’ll handle calls, maintain logs, support supervisors, register warranties, and back up other areas as needed; Monday through Friday schedule. Strong communication and clerical skills are essential.