Call Center Operator

Marvin; Warroad (MN); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid parental leave

401(k) retirement savings match

Wellbeing account

Better Living Day

Annual profit sharing

Giving at Marvin

Brighter Days Fund

Job summary

Marvin is seeking a Call Center Operator to support customers over the phone, answer questions, and route inquiries to the appropriate department or manager. You will maintain phone logs, review website contacts, and provide clerical support to supervisors, ensuring a premium Marvin experience with every customer interaction.

This role emphasizes clear communication, multi-tasking in a busy office, and a cheerful, helpful demeanor.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task in an office setting.
• Clerical and computer skills.
• Strong interpersonal skills: ability to analyze customer needs and respond quickly.
• Ability to work under pressure.

Responsibilities

• Answer, identify and redirect calls from the support services call center.
• Provide clerical support to department supervisors.
• Maintain phone logs and call center database.
• Review and forward website contacts from customers.
• Miscellaneous duties to ensure a premier Marvin experience is attained with every customer contact.
• Warranty registration.
• Provide backup support in other functional areas.
• Schedule: Monday - Friday.

Skills

Interpersonal skills

Work under pressure

Verbal communication

Written communication

Multi-tasking

Cheerful communication

Clerical skills

Computer skills

Job description

Job Overview

A Call Center Operator supports customers by interacting with them over the phone in order to ensure smooth transactions. You will answer customer questions and direct them to the appropriate department or manager when necessary, and you’ll use discernment when dealing with customer complaints.

Highlights of your role

• Answer, identify and redirect calls from the support services call center.
• Provide clerical support to department supervisors.
• Maintain phone logs and call center data base.
• Review and forward website contacts from customers
• Miscellaneous duties to ensure that a premier Marvin experience is attained with every customer contact.
• Warranty registration
• Provide backup support in other functional areas.
• Schedule: Monday - Friday

You're a good fit if you have (or if you can)

• Strong interpersonal skills: ability to analyze customer needs and respond quickly.
• Ability to work under pressure.

Also want to make sure you have

• Excellent verbal and written communication skills
• Ability to multi-task in an office setting
• Ability to clearly communicate with customers in a cheerful and optimistic manner.
• Clerical and computer skills

We invite you to See Yourself at Marvin

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.

We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more.

Marvin is an Equal Opportunity Employer

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at [e-mail].

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Compensation

$19.00 to $22.00 per hour, pay based on experience