Customer Care Call Center Pro — Upsell & Support

Connectu Staffing Solutions; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Connectu Staffing Solutions is seeking a Call Center Representative to serve as the primary link between the company and customers. You will address inquiries, resolve issues, and uphold customer satisfaction while following scripts and processes.

The role emphasizes empathy, communication, and the ability to manage multiple tasks, including upselling when appropriate and maintaining accurate records in the CRM system.

Qualifications

• Experience in a customer support role is required.
• Proven track record of meeting or exceeding quotas is preferred.
• Strong phone and verbal communication skills with active listening.
• Comfort with CRM systems and best practices.

Responsibilities

• Handle a high volume of inbound calls with courtesy and efficiency.
• Follow scripts to address a range of topics and inquiries.
• Identify customer needs, document information, and provide solutions or alternatives.
• Upsell products when appropriate and build lasting customer relationships.
• Maintain comprehensive call records in the database and update records as needed.
• Attend training seminars to improve knowledge and performance.
• Meet or exceed individual and team qualitative and quantitative targets.

Skills

Customer service

Active listening

Verbal communication

CRM systems

Multitasking

Time management

Empathy

Quota achievement

Education

High school diploma

Tools

CRM software

Job description

Connectu Staffing Solutions is seeking a Call Center Representative to serve as the primary link between the company and customers. You will address inquiries, resolve issues, and uphold customer satisfaction while following scripts and processes.

The role emphasizes empathy, communication, and the ability to manage multiple tasks, including upselling when appropriate and maintaining accurate records in the CRM system.