Customer Care Specialist — Upsell & Resolve

Star Group LP; Town of Woodbury (NY); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Retirement Savings

Job summary

Star Group LP in Woodbury, NY is seeking a Customer Care Agent to handle inbound and outbound calls, answer questions and consult on pricing, service plans and billing issues.

You will use active listening and clear communication to deliver exceptional service, identify upsell opportunities, and support customer retention. The role requires a friendly, detail-oriented team player able to work weekdays and weekends.

Qualifications

• High School Diploma or Equivalent.
• 1-2 years in a customer-facing role; prior customer service experience preferred.
• Able to work in a fast-paced environment.
• Excellent telephone skills.
• Strong troubleshooting abilities.
• Computer proficient.
• Flexibility for weekday and weekend shifts.

Responsibilities

• Taking incoming calls from customers and making outbound follow-up calls for upsell opportunities.
• Provide exceptional service using active listening and clear communication.
• Prepare account changes and troubleshoot customer issues.
• Identify potential new sales opportunities and assist with customer retention.
• Coordinate with other departments to resolve issues promptly.
• Negotiate prices, service plan payments and billing per company guidelines.

Skills

Excellent verbal and written comms

Active listening

Troubleshooting

Customer service mindset

Education

High School Diploma or Equivalent

Job description

Star Group LP in Woodbury, NY is seeking a Customer Care Agent to handle inbound and outbound calls, answer questions and consult on pricing, service plans and billing issues.

You will use active listening and clear communication to deliver exceptional service, identify upsell opportunities, and support customer retention. The role requires a friendly, detail-oriented team player able to work weekdays and weekends.